Reference

How We Handle Your Account Data

Your account data — the details you provide when you register, top up via DANA, OVO, or GoPay, and access the lobby — is handled with a clear set of rules that we follow every time.

Account data protectionDANA, OVO, GoPay transaction privacyYour data access rightsCookie and session transparencyIndonesia-eligible regions

Explore the Lobby Read FAQ

REACH OUR TEAM

Contact Us About Your Privacy

If you have questions about how your data is stored, want to update your account details, or need to request data access, our support team is available around the clock. Reach us through any of the channels below — we aim to respond to privacy-related requests within a reasonable timeframe, and we will confirm receipt of your request by the same channel you used.

Team online

Live Chat

Open the chat icon inside your account dashboard. Our team handles data queries, account corrections, and wallet verification requests directly through this channel.

Email Support

Send your privacy request or data access query to our support email. Include your registered account name and the wallet — DANA, OVO, or GoPay — linked to your account.

Account Help Centre

The Help Centre inside your account settings covers common data questions — how to update your contact details, review your transaction history, and adjust your cookie preferences.

What Your Account Information Covers

alphabet303 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with alphabet303, we collect the details you submit during registration — your name, contact information, and the wallet credentials you connect for deposits and withdrawals. Each time you deposit via DANA, OVO, or GoPay, we record the transaction reference and amount

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so your account balance stays accurate and disputes can be resolved quickly. We also collect device and session data: your IP address, browser type, and the pages you visit inside the lobby. This helps us keep your session secure and show you the right content for
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your region. We do not sell your personal data to third parties. Data shared with payment processors — including DANA, OVO, and GoPay — is limited strictly to what those processors need to complete your transaction. We retain your account data for as long as your
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account is active and for a period after closure as required by applicable regulations in eligible regions. You can request a copy of your stored data or ask us to correct inaccurate details at any time by contacting our support team. Availability of all services depends
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on local law and is accessible only where local regulations permit.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT DATA

Our Approach to Data Security and Retention

Data security at alphabet303 runs across every layer of your account — from the moment you log in with your OTP verification to the point where a withdrawal clears back to your OVO or GoPay wallet. We use SSL encryption on all data in transit, and account credentials are stored in hashed form. Players in Yogyakarta and Batam access the same security standards as any other eligible region. Cookies are used to maintain your session, remember your lobby preferences, and measure how the site performs — you can manage cookie settings through your browser at any time.

SSL Encryption

All data moving between your device and our servers is protected by SSL. This covers login, payment confirmations via DANA or OVO, and any form submission inside your account.

OTP Account Verification

Each login session requires OTP verification sent to your registered contact. This prevents unauthorised access even if your password is compromised elsewhere.

Data Retention Policy

We keep your account data while your account is active and for the period required under applicable local regulations. After that window, data is deleted or anonymised.

Cookie Management

Session cookies keep your lobby open and your preferences saved. You can review and clear cookies through your browser settings — clearing them will reset your session state.

Privacy Questions We Hear Most Often

These are the questions we receive most often about how your data is collected, stored, and used on alphabet303. If your question is not answered here, our live chat team can walk you through the specifics for your account.

We collect your name, contact details, and the wallet information — DANA, OVO, or GoPay — you submit at registration. Device and session data is also recorded to keep your account secure.

Transaction data is shared only with the payment processor handling your transfer — DANA, OVO, or GoPay — and only the details that processor needs to complete your deposit or withdrawal.

Contact our support team via live chat or email, include your registered account name and linked wallet, and we will prepare your data summary within a reasonable timeframe.

Yes. Submit a correction or deletion request through live chat or email. Deletion is processed subject to any retention period required under applicable local regulations in eligible regions.

Cookies maintain your session, save lobby preferences, and help us measure site performance. You can manage or clear cookies through your browser settings at any time — this may reset your active session.

We retain your data for as long as your account is active, plus any additional period required by local regulations in your eligible region. After that, data is deleted or anonymised.

How We Handle Your Account Data

Contact Us About Your Privacy

Live Chat

Email Support

Account Help Centre

Our Approach to Data Security and Retention

SSL Encryption

OTP Account Verification

Data Retention Policy

Cookie Management

Privacy Questions We Hear Most Often

01 What personal data does alphabet303 collect when I open an account?

02 Is my DANA, OVO, or GoPay transaction data shared with anyone?

03 How do I request a copy of the data alphabet303 holds on my account?

04 Can I ask for my account data to be corrected or deleted?

05 How does alphabet303 use cookies and can I turn them off?

06 How long does alphabet303 keep my account data after I close my account?

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